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Before renting a car with REX, please read this very important and essential annex to Booking Conditions. |
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| Pick up: |
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| REX requires clients to meet the minimum age and provide: |
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Car Hire confirmation voucher. |
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Passport |
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Valid driver license for main driver & each additional driver. |
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Valid credit card or cash for insurance and deposit |
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| There is a 20.00 CUC charge payable locally when picking up a car at any International Airport. |
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| Driver’s requirements: |
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Client has to present valid driving licence which must be valid at the time of rental and remain valid throughout the rental period. If the driver license from its original country is not written in Spanish or English, an international driving license have to be shown. Reservations can be used only for the person on whose name it was done. The reservations will be cancelled if clients do not show after 6 hours of the arranged pick up time. |
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| Minimum age and experience: |
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Category: Economico, Medio, Standard - 21 years old |
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Category: Standard Alto, Premium, Lujo, Minivan - 25 years old (Minimum 3 years of experience). |
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Category: Sport - 30 years old (Audi A4 cabriolet). |
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| Additional Driver: |
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| All co-drivers have to be written in the contract with a valid driver license, passport number when the vehicle is collected. Otherwise, the insurance, CDW will not cover for any damage made by the driver even though he/she can show valid driving license. |
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| Each additional co-driver will be charged 10 CUC payable locally. Maximum 2 additional drivers are allowed per contract. |
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| Fuel: |
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All vehicles are collected with full tank of fuel. All REX cars are using “super especial” which is mandatory. If the tank isn't returned full, REX will charge the customer the difference according to the refuelling charges which is written on the rental agreement at the rental time. |
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All fuel costs are payable locally using “special” or “super” fuel that can be purchased in CUC and usually credit cards are accepted. |
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| Extra Equipment: |
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| REX offers child seats. To guarantee that a child seat is available at the time of collecting a vehicle, this has to be requested when the reservation is made. |
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| Vehicle Category: |
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| REX Rent a Car reserves the rights to provide any vehicle within the same category depending upon availability. |
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| Insurance: |
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| For an additional daily charge REX offers two types of cover CDW & SUPER CDW that reduce or eliminate the customers self risk in case of an accident. Clients have to accept one of these two covers when renting a vehicle. |
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| Mileage: |
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| Economico category |
unlimited mileage when renting car for 3 days or more |
| Medio category |
unlimited mileage when renting car for 3 days or more |
| Standard category |
unlimited mileage when renting car for 3 days or more |
| Standard Alto category |
unlimited mileage when renting car for 3 days or more |
| Premium category |
unlimited mileage when renting car for 3 days or more |
| Minivan category |
unlimited mileage when renting car for 3 days or more |
| Lujo category |
limited mileage of 150 km per day. 1 CUC per each extra kilometre is payable locally. |
| Sport category |
limited mileage of 150 km per day. 1 CUC per each extra kilometre is payable locally. |
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| CDW (Collision Damage Waiver) |
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| If the rental car is damaged and the customer has accepted the CDW the coverage will cover the cost of repairs and the customer will be charged the agreed self risk of 300 CUC, excluding Sport and Lujo category that has a self risk of 500 CUC. This is known as the excess. This applies regardless of whether the client was at fault, according to rental terms written on the rental agreement. |
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| CDW is mandatory for drivers aged 21-30, or if you are paying by cheque or cash. |
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| Super CDW |
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| The Super CDW is an special package REX offers to eliminate the self risk to 0 CUC, according to rental terms written on the rental agreement. REX offers Super CDW only on rentals of 3 or more days. |
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| CDW and Super CDW insurance are payable locally, in CUC, per day: |
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| Category |
CDW |
Super CDW |
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| Economico |
15.00 |
23.00 |
| Medio |
17.00 |
25.00 |
| Standard |
20.00 |
28.00 |
| Standard Alto |
22.00 |
30.00 |
| Premium |
25.00 |
33.00 |
| Lujo |
30.00 |
42.00 |
| Minivan |
30.00 |
38.00 |
| Sport |
40.00 |
N/A |
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| Conditions: |
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| Client will loose the amount of the Collision Damage Waiver and will pay for the damages if the car is used: |
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To transport persons or goods in a lucrative way. |
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To tow or move another vehicle or trailer without the acceptance of REX. |
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To participate in any motor sport or in a racing manner. |
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By anyone not listed as driver or co-driver on the contract. |
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To transport flammable materials or explosive |
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For criminal purposes |
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Under the influence of alcohol, narcotics, medicine, etc |
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| Client must pay to REX: |
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For the damages caused due to the use of incorrect fuel. |
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All extra charges including CDW, fuel, delivery and collection fees, penalties, etc. |
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A responsibility up to 300.00 CUC, even when the CDW was accepted if the vehicle is damaged, excluding Sport category that has a self risk of 500 CUC |
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Any cost including full value of the vehicle and other damages incurred under the effects of alcohol, narcotics, medicine, etc. |
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A penalty of 50.00 CUC if the customer looses his copy of the rental agreement or returns the car in bad cleaning conditions. |
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All traffic fines written by the police in his copy of the contract. |
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The cost of damaged tires and wheels. |
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| One way fee: |
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| REX will charge "one way fee" if: |
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car is returned to a different place less than 48 hours from collection time. |
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drop off is in place where REX does not have its office. |
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car return in a different place than that stated at the rental agreement without previous information to REX. |
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Approximate charges when collecting a car in Havana and drop off in places where REX does not have an office: |
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| Place of Drop Off or Pick up |
One way fee: |
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| Pinar del Rio (city) |
160.00 CUC |
| Viñales |
170.00 CUC |
| Maria La Gorda |
300.00 CUC |
| Santa Cruz |
60.00 CUC |
| Matanzas |
50.00 CUC |
| Trinidad |
100.00 CUC |
| Sancti Spiritus (city) |
100.00 CUC |
| Cayo Santa Maria |
120.00 CUC |
| Cayo Guillermo |
40.00 CUC |
| Santa Lucia |
70.00 CUC |
| Don Lino |
50.00 CUC |
| Guardalavaca |
70.00 CUC |
| Las Tunas (city) |
100.00 CUC |
| Moa |
200.00 CUC |
| Bayamo |
100.00 CUC |
| Guantanamo (city) |
100.00 CUC |
| Baracoa |
250.00 CUC |
| Marea Del Portillo |
200.00 CUC |
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| Accidents: |
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| In case clients are involved in a road accident they must immediately report the incident to the police and obtain a complete police statement concerning the accident. |
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| Breakdown vehicle assistance: |
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| Please check that you are provided with breakdown/vehicle assistance provision and telephone numbers from REX at the time of vehicle collection. |
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| Return of the Vehicle: |
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Client has to return the car according to the agreed date, time and station. |
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If the vehicle returned to a different location than agreed, REX may charge a "one way fee". |
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Vehicle has to be returned in the same conditions as when was rented. |
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If vehicle is returned with damages, REX will charge client according to the insurance police and rental conditions |
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Any extension of the rent should be requested directly to REX. |
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In case of not dropping off the car on the arranged date a penalty of CUC 400.00 will automatically be applied. |
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| Traffic Violations: |
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| Parking tickets and any traffic violations are the responsibility of the client. Police will write on rental agreement if fines are payable. Clients should never pay any fines on the spot. Fines are payable to REX when car is returned. |